Key Performance Indicators

At Resolute Forest Products, we know that our pulp, paper and wood products manufacturing processes have environmental impacts related to the consumption of resources. Our goal is to minimize those impacts by going beyond legal and regulatory requirements. Our approach is based on continuous improvement and includes implementing environmental management systems (EMS) at all of our operating facilities.

The four key areas in which we monitor performance include:

Air Emissions

Resolute manages its air emissions using generally accepted pollution control technologies to minimize emissions of such contaminants as sulfur dioxide (SO2), nitrogen dioxide (NOx) and total particulate matter (TPM) concentrations that result primarily from the combustion of fuels. We have also adopted measures such as switching from coal and heavy oil (bunker C) to cleaner fuels such as natural gas and biomass. As of 2014, Resolute is 100% on-site coal-free, which has helped to reduce several types of emissions, including greenhouse gas (GHG) emissions.

Resolute has made significant investments to ensure we meet and even exceed regulations. More stringent boiler emission limits came into force in the United States in January 2016 with the implementation of the U.S. Environmental Protection Agency’s new Boiler Maximum Achievable Control Technology (MACT) rule. At the end of 2020, all three of our U.S. mills subject to this rule were in compliance.

Significant Air Emissions
  Unit 2018 2019 2020
NOx mt 5,283 3,681 4,761
NOx intensity kg/mt 1.41 1.06 1.70
SO2 mt 2,723 2,189 2,604
SO2 intensity kg/mt 0.74 0.63 0.93
Total particulate matter (TPM) mt 1,453 1,295 1,550
TPM intensity kg/mt 0.39 0.37 0.55
Total emissions mt 9,459 7,165 8,915

bar graph showing nitrogen oxide emissions by year

bar graph showing sulfur dioxide emissions by year

bar graph showing total particulate matter emissions by year

Waste Management

Resolute is focused on reducing the waste generated by our operations. Our approach to waste management includes identifying beneficial-use alternatives, such as land spreading, in order to reduce the amount of waste sent to landfills. We also pursue process efficiencies, such as optimizing fiber use, to minimize the cost of effluent treatment.

In 2021, we remain committed to establishing annual fiber loss targets for each of our pulp, paper and tissue mills, and have set a target to record fiber losses of no more than 40 kg per metric ton of production.

bar graph showing fiber losses by year

Our beneficial use programs have increased the amount of waste recycled or repurposed, reduced our environmental impact and generated cost savings. For example, we have cardboard, clean wood waste and pallets composted at certain facilities, instead of disposed of in landfill sites. In addition, a significant amount of the waste produced at our manufacturing facilities is used as fuel, reducing our reliance on fossil fuels and supporting our production of green energy. In 2020, nearly 11% of the waste we produced was recovered for use in energy production.

graphs showing waste disposal by method by year

Waste disposal programs implemented at our operations have more than doubled the total waste that Resolute recycles or repurposes through beneficial uses like agricultural land spreading for farmland fertilization. In 2020, we redirected 74% of pulp, paper and tissue mill residues toward beneficial uses.

Waste Management Performance
  2018 2019 2020
Solid waste to landfill (mt) 131,217 125,790 125,150
Hazardous waste (% of total waste) < 1% < 1% < 1%

Water Management

As papermaking is a water-intensive process, we reuse water as much as possible, returning 97% to the environment. The remaining 3% is captured in the end product or evaporated during the manufacturing process. All the water we use passes through primary and secondary effluent treatment prior to being returned to the environment. Data on water discharge is aggregated, analyzed and reported to reputable organizations, such as CDP, which awarded Resolute a management level score of "B" for our water security disclosures in 2020. This score reflects the actions we have taken to evaluate and manage our potential environmental risks relating to our use of water.

Different resources help us assess current water stress levels by predicting variations due to climate change on a facility-by-facility basis. Water risk assessments are performed for all of mills using the NCASI Water Tool as well as the World Business Council for Sustainable Development’s Global Water Tool™ and the World Resources Institute’s (WRI) Aqueduct platform. Near normal water availability is predicted through 2040 for all but one facility: our Hialeah (Florida) tissue mill. While our assessments predict a significant increase in future water stress for that region, the substantive business risk is rated low to medium.

Our operations and the operations of our suppliers are subject to physical, financial and regulatory risks associated with weather conditions and climate change, such as availability, reliability and accessibility of water as well as the possibility of drought. As noted in our 2020 Form 10-K:

  • We generate electricity at hydroelectric facilities – the water rights necessary for hydroelectric power generating facilities are subject to change;
  •  Environmental and health & safety regulations governing water usage, wastewater discharges and wastewater treatment systems are subject to change; and
  • We draw water from various public rivers – use of government-owned waters are governed by water power agreements; some agreements are contingent on continued operation of related mills and a minimum level of capital spending.

Resolute is committed to establishing key strategic partnerships related to water in communities where we operate. The reuse of water is well illustrated at Toundra Greenhouse, formed in 2014 as a partnership between Resolute, the City of Saint-Félicien (Quebec) and local investors. Located on land adjacent to our Saint-Félicien pulp mill, the state-of-the-art greenhouse fulfills 90% of its water requirements through rain water and snow recovery, while producing over 45 million cucumbers annually.

In addition, Resolute works closely with Malbaie River Salmon Corporation in the Charlevoix region of Quebec to take all necessary precautions to respect wildlife, including salmon swimming up the Malbaie River to spawn. In 2018, we announced an investment of more than C$7 million to restore the dam located on the Malbaie River, adjacent to our Clermont (Quebec) newsprint mill.

We also participate in local and regional non-governmental organizations to collaborate on water management in watersheds where we operate, including: the Citizens Advisory Committee of area of concern for Menominee River in Michigan; the Organisme de bassins versants Manicouagan in the North Shore region of Quebec; the Kaministiquia River Low Flow Response Committee in Northwestern Ontario; the Organisme de bassins versants Charlevoix-Montmorency in the Charlevoix region of Quebec; and the Organisme de bassin versant du Saguenay in the region of Saguenay–Lac-Saint-Jean region of Quebec. Furthermore, Resolute is a member of the Remedial Action Plan Public Advisory Committee, which works to address environmental degradation in areas of concern on Lake Superior. 

Resolute is committed to managing water efficiently by establishing annual water reduction targets for each of our pulp, paper and tissue mills.

bar graph showing water withdrawn by year

Water Returned to the Environment and Consumption

More than 99% of the water we withdraw is from freshwater sources, specifically surface water. Our Menominee (Michigan) recycled pulp mill is our only facility that uses groundwater for a portion of its process water. This volume represents approximately 0.1% of the company's total water withdrawals. According to risk assessments using the WRI Aqueduct platform, Menominee is also one of two facilities currently located in a water stressed region. The second is our Sanford (Florida) tissue mill. Combined, their withdrawals and discharges account for 2.2% of the company’s total. 

Treatment plant performance is carefully tracked, using parameters such as biochemical oxygen demand (BOD5). Non-contact cooling water that does not mix with the process effluent may be returned without treatment, but it is monitored, sampled and reported to regulatory authorities. Since the sale of the Augusta (Georgia) paper mill in 2020, all of our pulp, paper and tissue mills return their water to the environment as surface water.

It is important to our stakeholders, including the people in the communities in which we operate, as well as required by government regulations, that we use the necessary technologies to return good quality effluent to surface waters.

bar graph showing total suspended solids by year

bar graph showing biochemical oxygen demand by year

Key Materials Used

Our manufacturing processes require the use of chemicals to accentuate the brightness of our pulp, to treat our effluent and for pH control. As the use of chemicals relates to both environmental stewardship and worker health and safety, it is a major focus across all of our operations and considered material for both internal and external stakeholders.

Chemical suppliers are required to maintain certain health, safety and environmental standards when transporting, delivering and handling chemicals for Resolute. Risk reduction also plays a role in which chemicals are selected for use in the manufacturing process, including the form for particularly dangerous or toxic substances.

To avoid chemical incidents, guidelines have been developed to require the use of protective suits to prevent negative impacts. All new chemicals entering a mill undergo an assessment to identify any potentially negative effects for employees, risks to health and safety and potential impacts on the effluent treatment plant. Safety audits conducted every three to four years at each operation consider the chemicals used and mill-specific procedures, and environmental risk assessments are conducted for each new chemical that enters the mill. This includes severity of risks and thresholds at which increased management would be necessary.

Representatives from Operations and Environment work together to assess the risk of different chemicals. Some chemicals have been banned entirely due to their toxicity, although this is not required by law, while other substances have been chosen specifically to reduce risk and mitigate environmental impacts. In addition, inventories are carefully tracked to quickly identify spills and abnormal consumption. Chemical management is audited as part of our environmental risk and compliance audits, where each facility is audited every three years.

In 2020, we implemented new guidelines relating to the review of procurement contracts as well as Guidelines for High-Risk Environmental Contracts; all new chemicals purchased are subject to approval of Resolute's corporate environmental and product stewardship director. Our Environment and Legal teams are collaborating on the implementation of the Verisk 3E Connect tracking system. We are committed to completing deployment of the tracking system in 2021 in order to support product stewardship and to better track the conformity of our supply chain.

The table below lists the key chemicals we use in our operations. This data, provided by the suppliers, represents the total weight of these substances delivered to our North American pulp and paper operations over the fiscal year.

Chemical Usage by Year
Dried metric tons (dmt)
2018 2019 2020
Borol 1,305 645 540
Hydrogen peroxide 18,111 2,465 2,280
Methanol 7,583 6,154 5,746
Phosphoric acid - - 86
Sodium bisulfite 5,921 7,254 5,756
Sodium chlorate 73,176 41,849 34,480
Sodium hydrosulfite 5,513 6,634 666
Sodium Hydroxide 95,318 36,433 26,837
Sulfuric Acid 64,499 47,435 42,726