Resolute Forest Products and its wholly owned subsidiaries (“Resolute” or “we”) are committed to protecting the privacy of visitors of this website (“Website”). This Website Privacy Policy (“Policy”) explains how Resolute collects, uses and discloses the personal information you may provide while visiting this Website.


Please note that this Website is also governed by Terms and Conditions. We urge you to consult the Terms and Conditions before proceeding further on this Website.

1. What information do we collect?

Anonymous browsing – You may visit this Website without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the IP address and domain you used to access this Website, the type and version of the browser and operating system you are using, and the website you came from and will visit next. This information is used by us and our business partners to measure the number of visits, average time spent, page views and other statistics about visitors to this Website in general. We may also use this data to monitor site performance for systems administration purposes to make this Website easier and more convenient to use, and to report information in aggregate form to our service providers (e.g. how many visitors access this Website).

Cookies – This Website may use “cookies,” a technology that installs information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of this Website. You may choose to decline cookies if your browser permits, but doing so may affect your use of this Website and your ability to access certain features of this Website.

Mobile device information – If you access this Website using a mobile device, we may collect information on your device and hardware ID’s device type, the request type, your carrier, your carrier’s user ID, the content of your request, and basic usage statistics about your device. This information is used by us and our business partners to measure the number of visits from mobile devices, average time spent, page views and other statistics about visitors to this Website in general. Use of Resolute products and services does not by itself identify you to Resolute though it may be unique or consist of or contain information that you consider personal. Information, including personal information, may be stored locally on the device using mechanisms such as browser web storage. Please consult your device or client documentation on how to manage such local storage. If you use location-enabled products and services, you may be sending us location information. This information may reveal your actual location, such as GPS data, or it may not, such as when you submit a partial address to look at a map of an area.

Your personal information – In general terms, privacy legislation defines personal information broadly as information about an “identifiable individual” or as information that allows an individual to be identified. During your use of this Website, you may choose to provide certain personal information to us, such as the information indicated in Section 2 below.

2. Why do we collect personal information and how do we use it?

As indicated above, it is always your choice whether or not to provide us with your personal information. Resolute uses your personal information obtained through this Website in accordance with current applicable privacy legislation and this Policy. Unless we otherwise obtain your consent, we will only use such personal information for the purpose of responding to your specific requests or needs, as specified below, or for support, to develop new features and to improve the overall quality of Resolute products and services.

Email alerts – If you choose to subscribe to our email alerts from this Website or from the company blog, you will need to provide your user email address (first name, last name and company are optional) in order to receive email alerts regarding Resolute news releases, SEC filings and/or stock quotes (from this Website) or newsletters (from the blog), as applicable. Your personal information will be used for that purpose. You can update your email address and other personal information or unsubscribe from our email alerts at any time via the Email Alerts section of this Website or the blog email alert. You can also email us at [email protected].

Career opportunities – Visitors using this Website may apply for job opportunities at Resolute via our Careers section. If you decide to do so, you will need to create an account, using your email address and a password, as well as a detailed online profile, including your employment history. You will also be required to accept the related Personal Information Protection Statement with which you should familiarize yourself beforehand and which will govern the use of the personal information you provide in connection with your application and the evaluation of your candidacy.

Other requests – You may also voluntarily provide personal information (such as your contact information and a description of reasons for your contact) in order to request information regarding Resolute products or services or to contact our customer service department. If you do so, we will use your personal information to provide such information or to assist you, as applicable.

Please also note that we do not use your personal information for direct marketing or purposes unrelated to your communications with us, nor do we sell your personal information to third parties. Furthermore, email communications from Resolute to you will always include an identification of the sender and, if Resolute sends commercial electronic messages, these will contain an “unsubscribe” feature allowing you to opt out of such future messages, in compliance with applicable law.

3. To whom do we disclose your personal information?

For the purposes set forth in Section 2 above, we may disclose your personal information to the third parties indicated below in the following circumstances:

a) Disclosure to service providers

We may disclose your personal information on a need-to-know basis to other organizations or individuals that provide services on our behalf (“service providers”). Your personal information may be disclosed to the following categories of service providers: website service providers or consultants, lawyers, auditors, and data processing, document management and administrative services personnel. We will only provide such organizations and individuals with the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

b) Disclosure in business transfers

Resolute may be involved in the sale or transfer of some of its business. As part of that sale or transfer, Resolute may disclose certain personal information about you to the acquiring organization (including as part of the due diligence process), but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy and applicable legal requirements.

c) Law enforcement and legal disclosure

Resolute may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Resolute has reasonable grounds to believe the information could be useful in the investigation of suspected unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and the disclosure of information, or to Resolute’s legal counsel.

4. Where do we keep your personal information?

Your personal information is stored in secured locations and on servers controlled by Resolute, located either at our offices or at the data centers of our service providers. For access to your personal information, please see Section 5 below.

5. How can you access your personal information?

If you so request in writing and subject to certain exceptions provided for by law, Resolute will inform you of the existence, use and disclosure of your personal information and will give you access to that information. We keep your information during the period we are doing business with you and for a reasonable time thereafter or such longer period as may be required by law. Please send a request in writing to the Resolute email address indicated in Section 9 below.

6. How do we protect your personal information?

We make commercially reasonable efforts to protect against the loss, misuse and unauthorized alteration of personal information under our control. Our IT security policies are periodically reviewed and enhanced as necessary.

We employ administrative, contractual and technological safeguards to protect your personal information. Where personal information is sent to a third party for processing, we make sure, through our contracts with them, that such service providers may only use the information for the limited purposes for which it was disclosed to them, and they are required to preserve the confidentiality of your information. Moreover, we operate secure data networks protected according to the sensitivity of the data in question.

7. Links to other sites

This Website may contain links to other sites that are not under the control or operation of Resolute. Resolute is not responsible for any content on any such site. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites. As with our Website, you should become familiar with any external party's privacy policy when visiting such other site.

8. Changes to the Website Privacy Policy

Resolute reserves the right to modify or supplement this Policy at any time. If we make a change to this Policy, we will post the revised policy on this Website. IT IS YOUR RESPONSIBILITY TO CHECK THIS POLICY PERIODICALLY FOR CHANGES. Resolute will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose an individual’s personal information for purposes other than those for which consent had been obtained unless otherwise required or permitted by law.

9. How to contact us

If you require additional information on Resolute’s online privacy policies and practices (including with respect to your rights), please contact:

Resolute Forest Products
Person in charge of the protection of personal information
1010 De La Gauchetière Street West, Suite 400
Montreal, Quebec, H3B 2N2, Canada
[email protected]
514 875-2160 or 1 800 361-2888

REVISED: September 2022