Key Performance Indicators

In 2011, Resolute Forest Products began developing a set of metrics to help the company meet operating requirements, including statistics on overtime, absenteeism, recruitment, retention and performance. These metrics were used to develop a long-term strategy focused on succession planning, leadership development programs, cross-functional collaboration, and learning and growth opportunities.

We regularly report on employee hires and turnover, carefully tracking any variation from year to year. Resolute is committed to employee retention, as detailed in the strategic plans developed by the Human Resources department and reviewed on an annual basis with senior management. These strategic plans are implemented across all of our operations to support this company-wide priority.

Employees by Employment Type

graphs showing employment type percentage by year

Employees by Age, Gender and Location

As specified in Resolute’s Code of Business Conduct, the company is committed to providing equal employment opportunities to all qualified persons without regard to race, color, religion, national origin, disability or handicap, gender, pregnancy, age or any other basis prohibited by law. It is also Resolute’s policy to take affirmative action in employment as required by applicable legislation. All personnel decisions, including recruitment, hiring, compensation, promotion, transfer, dismissal, recall and selection for training, are made solely on the basis of job-related criteria and, when applicable, in accordance with collective bargaining agreements.

The following graphs show the age and gender of employees across all of our operating locations for the 2018 to 2020, as well as demographic information for members of Resolute's board of directors, executive team and middle management.

bar graphs showing employees by location, gender and age by year

In 2020, Resolute adopted a board-level diversity policy requiring a minimum of 25% representation of each gender (ie. male and female), as well as an executive leadership level diversity policy acknowledging diversity as a key factor in the company’s talent management strategy. 

bar graph showing percentage of women by level of management by year

bar graph showing management percentage by age group by year

Hiring New Employees

Resolute’s long-term competitiveness is tied to our ability to recruit, develop and retain top-quality employees with the right skills. We are working hard to build a company made of a team of natural leaders who are results- and action-oriented, and who have strong business acumen as well as an aptitude for problem-solving and strategic thinking. We are committed to developing our understanding of the attraction and retention challenges faced in each operating region, as well as disclosing annual hires and turnover rates.

bar graphs showing hires by location, gender and age by year

Employee Turnover

In 2020, we recorded a turnover rate of 15.9%, including an involuntary rate of 3.7% primarily as a result of retirements. We continue to implement new leadership and human resources practices to create an inclusive workplace that attracts, retains and engages a diverse workforce.

bar graph showing employee turnover percentage by year

bar graph showing employee turnover percentage by age group