Key Performance Indicators

At Resolute Forest Products, both profitability and sustainability drive our future. We believe that by balancing environmental, social and economic imperatives, we are better positioned to be profitable and financially stable, generating value for all stakeholders.

The following key performance indicators represent required disclosures for our Global Reporting Initiative (GRI) compliant sustainability reporting as they are related to shared priorities identified by internal and external stakeholders.

Direct Economic Impact

The following chart provides an assessment of Resolute’s direct economic impact (in millions of US$).

Direct Economic Impact
(in millions of US$)
2017 2018 2019
Direct economic value generated      
Revenues 3,513 3,756 2,923
Economic value generated      
Operating costs 2,461 2,410 2,275
Employee wages and benefits 615 603 503
Payments to providers of capital      
Capital returned to shareholders and distributed to non-controlling interests 0 136 0
Interest, fees, and premiums paid to debt holders and lenders 49 47 31
Payments to government (per country)*      
Canada 23 16 3
South Korea** 0 NA NA
United States 46 110 86
Community investments 2 2 2
Economic value retained 317 432 24

* Includes corporate income taxes; franchise tax; property and school taxes;
non-recoverable sales taxes; and countervailing and antidumping duties.
Excludes payroll taxes.

** Assets sold in December 2017

Resolute’s detailed 2019 financial statements are available in the Financial Reports section of the website.

Indirect Economic Impact

Resolute believes that investing in the communities where we live and work creates value for all of our stakeholders. The indirect economic impact of our operations is calculated on the basis of purchases of necessary supplies such as fiber or electricity, in addition to employee salaries, taxes and donations to the community.

In 2019, the estimated indirect economic impact of our operations was approximately $1.7 billion from our operations located in Canada, and $1.1 billion from our operations located in the United States.

In addition, we actively pursue opportunities to develop partnerships with Aboriginal communities and other community members that result in economic benefits for all parties.

Job Creation

In 2019, we hired 1,046 employees. In addition, we support small and midsize businesses in communities where we operate, contributing to indirect job creation and local economic development.

Natural Resources Canada estimates that almost 600,000 people are employed directly and indirectly by the forest products industry across Canada. These figures are quite conservative as in the United States, the Economic Policy Institute estimates that for every 100 pulp and paper mill employees, an additional 325 indirect support jobs are created.

The employment that Resolute generates is particularly important in rural communities. According to the Forest Products Association of Canada (FPAC), more than 650 Canadian communities rely on forestry, representing approximately 5.9 million people.

We also contribute to local economic growth by donating or selling our products to non-profit organizations and local businesses. Examples include paper donated to print quarterly library newsletters, paper provided to an organization to wrap machinery for transport, and providing manufacturing by-products for use as fertilizer in local farmers’ fields.

Supporting Education and Academic Research

Over the years, Resolute has provided substantial financial support to universities and colleges to improve education outcomes in our operating communities and to help spark innovation in the forest products sector. In 2019, Resolute donated funds for scholarships, research grants, buildings and other needs totaling $402,000.

For more information on our support for education and research, visit our Research Partnerships page.

According to a survey conducted in June 2015, most of our facilities supported on-site educational opportunities that include co-ops, internships and apprenticeships. In addition, 56% of our mills provide scholarship funds directly to students and another 17% support organizations that award scholarships to local youth. We also participate in job fairs, visit classrooms to discuss career opportunities in the forest products industry, and provide site tours to students.

For more information on internship and co-op opportunities, visit Resolute’s Careers page. You can learn more about our most recent group of interns on our blog.

Local Community Engagement and Development

In 2015, Resolute surveyed all of our operations on subjects concerning sustainability, community engagement, impact assessments and development initiatives. We wanted to understand how each facility interacts with local stakeholders and how they identify and address community concerns.

All facilities participated in the process, sharing their practices for addressing important issues. The subjects were diverse and ranged from the challenges they face in supporting education and attracting a skilled workforce to means for disclosing the results of environmental impact assessments to stakeholders. The information we obtained will be used to determine best practices and how to strengthen our relationships with key stakeholders. The following is a small sample of what we learned, as of June 2015.

  • All of Resolute’s operations donate funds to organizations in their communities. Half of our facilities (50%) consider local needs prior to choosing the charity, while others consider historical associations, location and potential impact.
  • Operations have identified key stakeholders in their communities, listing an average representation of 4.8 different groups. The most commonly identified stakeholders include government representatives (89%), employees (83%) and the general community (89%). Chambers of commerce, environmental groups, local media outlets and First Nations were also frequently listed.
  • Health and safety committees are established and comprised of representatives from both union and management.
  • Concerns from stakeholders are most often shared through meetings (89%) or directly via employees in the community (50%), with some facilities also citing local institutions and the permitting process (28%) as popular discussion forums.
  • Most mills have a process for addressing community concerns (83%). Resources for resolving concerns include the general manager (22%), the Safety or Environment departments (39%), and/or Human Resources representatives (22%), among others.